Hotel El Refugio

Tucked away in the impressive Colca Valley, this rustic-style inn features thermal baths, one of them being covered, the others being opened, all of them, nestled in a majestic landscape with a view of the Colca river and dominants mountains.Rooms are styled with rustic walls in delicate pale olive shades, all of them having a view of the valley and the river. Each room has a small balcony or terrace where you can admire a splendid view. All rooms have modern private bathrooms.A full American breakfast is served in the Restaurant; this one features panoramic windows with views of the valley and serves local specialties. There is also a small central iron-cast fireplace.El Refugio is ideally located 500 metres from Chivay’s bus station. Please inform Hotel El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.Guests under the age of 18 can only check in with a parent or official guardian.Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 10%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented. Please note both documents are required for fee exemptionForeign business travellers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.If foreign guests share a room with Peruvian guests, then the extra tax (IVA) must be paid.Children up to 7 years old can stay for free with their parents as long as they use existing bedding, no extra bed or breakfast included. Children from 8 to 12 years old can stay with their parents using the existing beds and paying the child rate, which does not include an additional bed, if it includes breakfast. Children 13 years and older are considered adults.

Heating Luggage storage Non-smoking throughout Snack Bar Special diet menus (on request) shared lounge/TV area Daily housekeeping parking on site Private parking board games/puzzles Wine/champagne Fruits Sun umbrellas Outdoor furniture 24-hour security Smoke alarms CCTV in common areas Fire extinguishers use of cleaning chemicals that are effective against coronavirus linens towels and laundry washed in accordance with local authority guidelines guest accommodation is disinfected between stays guest accommodation sealed after cleaning physical distancing in dining areas food can be delivered to guest accommodation staff follow all safety protocols as directed by local authorities shared stationery such as printed menus magazines pens and paper removed hand sanitizer in guest accommodation and key areas process in place to check health of guests first aid kit available cashless payment available physical distancing rules followed screens or physical barriers placed between staff and guests in appropriate areas invoice provided all plates cutlery glasses and other tableware have been sanitized guests have the option to cancel any cleaning services for their accommodation during their stay breakfast takeaway containers delivered food is securely covered Parking Restaurant Room service Bar Garden Terrace Non-smoking rooms Laundry Family rooms Games room breakfast in the room Ironing service Free parking Safety Deposit Box Billiards Table tennis Packed lunches Tour desk